If you’re not completely happy with our financial service we’d like to hear about it so we can do something to put it right.
We do everything we can to make sure our customers get the best products and service possible, however, sometimes we understand that we may not get things right. If this happens, please let us know.
We want to:
If you are not satisfied with any aspect of our financial service or products you can tell us in the following ways:
In person – call into our practice at:
1st Floor, Burlington Court,
In writing – write to us via email: email@example.com
By telephone – call us on 0121 633 4100 during our opening hours and ask for the Complaints Manager Kate Gaynor or deputy complaints manager Parmjit Kaur.
We always aim to resolve complaints in a timely manner and to the satisfaction of all concerned. We endeavour to resolve complaints quickly, through thorough investigation.
Please see timeframes below:
If we are unable to resolve your complaint within 8 weeks, we will:
Our aim is to resolve all complaints internally. However, if after receiving our final response letter, or if eight weeks have passed, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS).
If you would like the Financial Ombudsman Service to look into your complaint you must contact them within six months of the date of our final response letter.
The Financial Ombudsman Service,
Telephone: 0800 023 4567
Further information can be obtained from the Financial Ombudsman Service’s website at www.financial-ombudsman.org.uk
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